If you're flying with Eva Air and have questions, concerns, or need to manage travel services directly with the airline, the Eva Air Headquarters in Luzhu District, Taiwan, is where all your inquiries can be addressed. Serving as the heart of the airline’s operations, this office connects passengers with the highest level of customer service and operational support.
Whether you're looking for reservation assistance, flight policies, lost baggage recovery, or special travel requests, the Eva Air Headquarters Office is the one-stop destination for all of these services. This article dives deep into the office’s functions, contact details, services, and answers to the most common FAQs.
Contact Details of Eva Air Headquarters
Here’s the complete information you’ll need to get in touch with Eva Air’s main office:
Headquarters Address: 376 Hsin-Nan Rd., Sec. 1, Luzhu District, Taoyuan City, Taiwan
Postal Address: 27RW+3R 南崁里 Taiwan, Taoyuan City, Luzhu District
Telephone Number: +886-2-25011999
Email: feedback@evaair.com
Working Hours: Monday to Friday, 05:30 AM – 17:30 PM (Local Time)
Official Website: www.evaair.com
Overview of Eva Air Headquarters Office
The Eva Air Headquarters Office is the central location for managing the airline’s administrative, operational, and customer service activities. As the official corporate office of Eva Air, it not only handles internal airline matters but also provides external support to travelers who require assistance with booking, cancellations, ticket changes, and more.
Headquartered in Taoyuan City near Taipei, this facility also oversees Eva Air’s global operations, making it a vital resource for domestic and international travelers alike.
Services Available at the Eva Air Headquarters
Here’s a comprehensive list of services you can access through the Eva Air Headquarters:
Ticket Bookings and Reservations
Book new tickets, check seat availability, and choose specific fare categories or add-ons.Flight Management
Modify, cancel, or reschedule your flights with assistance from the HQ team.Refund Processing
Request full or partial refunds based on the airline’s policies and ticket class.Baggage Services
Report lost, delayed, or damaged baggage and initiate claim procedures.Special Assistance
Services for senior citizens, passengers with disabilities, and unaccompanied minors.Cargo and Freight Services
Inquire about air cargo rates, tracking, and shipping documentation.Visa and Immigration Information
Get guidance on documentation required for various international destinations.Loyalty Program Support
Information on EVA Air’s Infinity MileageLands program, including miles redemption and status updates.Travel Itinerary Management
Receive help organizing group travel or complex itineraries.Customer Feedback and Complaints
Submit compliments, feedback, or service complaints directly to Eva Air executives.
Reasons to Contact the Headquarters
While customer service desks at airports are helpful, the Eva Air Headquarters Office offers exclusive and comprehensive support. Here are a few scenarios where contacting the HQ is your best bet:
You have a complex issue that wasn't resolved at the airport.
You need information about travel policies or flight status not available online.
You're managing group bookings or require corporate travel coordination.
You want to submit official feedback or a detailed complaint.
You seek help with recovering lost items or filing insurance claims for damaged baggage.
Social Media Channels for Updates
For real-time alerts, travel advisories, and promotional deals, follow Eva Air on these platforms:
Frequently Asked Questions (FAQs)
1. Where exactly is Eva Air’s headquarters?
The headquarters is located at 376 Hsin-Nan Rd., Sec. 1, Luzhu District, Taoyuan City, Taiwan.
2. What services can I access at the headquarters?
You can book flights, request refunds, manage baggage issues, and more.
3. What are the hours of operation?
Eva Air’s main office operates from 05:30 AM to 17:30 PM, Monday through Friday.
4. Is the headquarters open to public visits?
Yes, travelers can visit for inquiries and services, although contacting via phone or email is recommended for faster assistance.
5. Can I report lost baggage at the HQ?
Yes, lost, delayed, or damaged baggage reports can be filed at the headquarters.
6. Can I get assistance with a visa at the headquarters?
While Eva Air does not issue visas, the team can guide you on the necessary travel documents based on your destination.
7. Does the headquarters manage corporate or group travel?
Yes, the HQ handles corporate accounts and group bookings with tailored packages.
8. How can I give feedback about a flight?
You can email feedback@evaair.com or submit a complaint or suggestion in person at the HQ.
9. Are cargo services handled through the headquarters?
Yes, cargo bookings and shipping inquiries are supported by the headquarters team.
10. Is the same number used for international callers?
Yes, +886-2-25011999 works for international calls as well, subject to your local telecom provider’s rates.
Conclusion
The Eva Air Headquarters in Luzhu District, Taiwan, is more than just a corporate building—it’s the airline’s nerve center for operational excellence and customer care. By reaching out to the headquarters, travelers gain access to accurate information, responsive service, and the ability to resolve any travel-related concern with ease.
Whether you need to amend a ticket, seek travel advice, or file a complaint, the Eva Air Headquarters Office is fully equipped to guide you through every step of your journey. Don't hesitate to contact them directly to ensure your flying experience with Eva Air is smooth and memorable.
